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Lagos LifeWiki · How to playPlay

Help & FAQ

Search first: most answers are here. If yours isn't, the team is a message away.

Common problems

  1. I can't log inYou can reset your password or ask for help if you can’t log in.
  2. Someone took my accountReport someone getting into your account as soon as you can.
  3. My account is lockedYou can lock your account if you think someone has stolen it. You can also lock it from a security alert. A lock does not end by itself.
  4. Appeal an age lockIf your account is locked because of your date of birth, you can appeal if you entered it incorrectly.
  5. My account is suspendedIf you see This account is suspended. Contact support. after entering the right password, you can’t use that account to play. A suspension may have an end time; if it doesn’t, it…
  6. Missing money or lost progressUse Money history to check your transactions and contact support if your balance looks wrong or you have lost progress.
  7. I can't send money after changing my passwordAfter you change or reset your password, the total money you can send to other players is limited for 24 hours.
  8. Report another playerUse a report if another player harasses you, sends sexual messages, raises a child-safety concern, spreads hate, sells illegal things, scams you or sends spam. Reporting also bloc…
  9. Security reportsUse lagoslife.app/report to report a bug or security hole.
  10. Names and the blue tickYou can change your username in Profile. A blue tick ✔️ marks a verified account.
  11. Finding apps and featuresSome apps and features are inside Vbook.
  12. Travelling abroad and getting homeYou can fly home from abroad without a passport or visa. To visit another country, you need a passport, a Yellow Card and, depending on your destination, an entry interview or vis…
  13. MTN airtime and bundlesYou pay for MTN bundles with your MTN airtime.
  14. Vbook, Vgram and SpacesYou can post pictures on Vgram and use Spaces to speak with others.
  15. Cakes and gifts for friendsYou can send a cake to a friend. A car or land you receive as a gift can’t be sold straight away.
  16. Support and game moneyGame money is for use in the game. It is not real money.

Your account and safety

  1. Forgot passwordUse Forgot password to get back into your account by email or, if available, by answering questions about your account.
  2. Your emailYour email is another way to log in and the only way to receive an emailed password reset link. A confirmed email also counts for the Email ring in Road to Verified and for roles…
  3. Security alerts and account locksYou get an alert when your password, email or username changes. It shows what changed, when and roughly where. If you didn’t make the change, you can report it or lock your accoun…
  4. Getting help when you can't log inCan't get in? on the login screen lets you send a request without logging in and check its progress later. You can also use /report to report a bug, cheating, a money problem or a…
  5. Age checks and appealsGive your date of birth when asked. If your account is locked because you entered the wrong year, you can appeal.
  6. Suspensions, mutes and restrictionsA suspension stops you from logging in or playing. You’ll see the reason and when it ends. If no end time is shown, it lasts until it is lifted.
  7. Chat moderationAt a game table, a bet written as 1k is treated as game money, not a real-money price.

Still stuck? Contact the team

🎧 In the game

Phone → Support → Contact support, or Chat with support. Your @username goes with your message.

Open Support

📝 Without logging in

The report form, for bugs, payments, cheating or a security problem. You get a reference to check later.

Report a problem

✉️ By email

The in-game message or the report form is faster.

support@vatar.com

The team will never ask for your password, a code or money.

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Last updated 13 Nov 2026 · Support Playbook version 20 · Applies to the game as of 14 Nov 2026 (build 1794693678)