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My account is suspended

What it is

If you see This account is suspended. Contact support. after entering the right password, you can’t use that account to play. A suspension may have an end time; if it doesn’t, it lasts until it is lifted.

Rules & numbers

  • Resetting your password won’t let you into a suspended account.
  • A mute is different from a suspension: you can still play, but you can’t chat out loud, use house chat, post on Lagos Gist or message anyone new. Mutes end automatically after 24 hours.

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Last updated 13 Nov 2026 · Support Playbook version 20 · Applies to the game as of 14 Nov 2026 (build 1794693678)