My account is locked

What it is

You can lock your account if you think someone has stolen it. You can also lock it from a security alert. A lock does not end by itself.

How to unlock your account

1. On the phone that locked the account, tap 🔓 Reopen it now on the login screen. Answer your owner questions and choose a new password.
2. On another phone, tap Can't get in? → Ask the team and keep the code. Support can help you reopen the account.

Tips

• If you think someone else got into your account, say so in your request. You’ll need to change your password.
• If Check a ticket says Still locked 🔒, tap Ask the team again to send a new request.