Appeal an age lock

What it is

If your account is locked because of your date of birth, you can appeal if you entered it incorrectly.

How to appeal

1. On the login screen, open the age-lock appeal.
2. Enter your username, password and real date of birth. Tick the Terms box, then send your appeal.
3. If your appeal is approved, choose Log in when you see Unlocked ✅.
4. If you’re asked a question, answer it under Check a ticket.

Tips

If you still see Still locked 🔒 and Ask the team, send a new request.