Security alerts and account locks

What it is

You get an alert when your password, email or username changes. It shows what changed, when and roughly where. If you didn’t make the change, you can report it or lock your account.

How to use security alerts

1. If you made the change, tap It was me to clear the alert.
2. If you didn’t make the change, tap Lock it, then tap again to confirm. Your account locks straight away.
3. After a password change you didn’t make, tap Report it to report the change without logging in.

How to manage security settings

1. Go to Settings → Security.
2. To change your password, tap Change password and enter your current password. Other devices are logged out, and a 24-hour send hold starts.
3. To end every session, including this phone’s, tap Log out of all devices. Log back in with your password.
4. To lock your account, tap Lock it.
5. To protect the game on this phone, set up App lock with a PIN, Face ID or fingerprint.

Rules & numbers

• Alerts stay for 7 days if you don’t answer them. You can have up to 3 alerts at a time.
• You can change your username once every 30 days. Changing only capital letters is free. You can’t change your username during the 24-hour hold after a password change.
• Log out of all devices can take about 30 seconds to reach other devices.

Tips

• Only lock your account if you think someone else has access to it.
• App lock protects the game on this phone. It is separate from your account password.