What it is
Can't get in? on the login screen lets you send a request without logging in and check its progress later. You can also use /report to report a bug, cheating, a money problem or an account issue.
How to ask for help
- On the login screen, tap Can't get in? → Ask the team.
- Enter your username or email. You can optionally add an X handle or WhatsApp number and a note.
- Keep the ticket code you receive.
- To check your request, tap Can't get in? → Check a ticket, then enter your code. You can see its progress, answer questions and, if your request is approved, set a new password there.
How to report a problem
- Open /report and choose a category: security bug, cheating or bots, money or payments, account problem, or something else.
- Add a title and details. You can include up to 3 screenshots and optional contact details.
- Keep the reference you receive to check the status.
To report a player, use Report on that player. This saves your recent chat with them and blocks them. To message support, use Phone → Support → Contact support.
Rules & numbers
- Most requests get a reply within 24 hours. When it's busy, it can take up to 48 hours.
- Report titles must be 3–120 characters. Details must be 10–5,000 characters.
- Screenshots can be up to 5 MB each after shrinking.
- Report statuses are New, Looking, Fixed, Not a bug and Duplicate.
- A mistaken self-lock may be unlocked through the support-ticket process. A ban cannot be lifted this way.
Tips
- Try Forgot password first; it is instant. Use Ask the team if the password questions can't help.
- Keep your ticket code private. Nobody from the team will ask you to send it or your password by DM.