What it is
You can reset your password or ask for help if you can’t log in.
How to reset your password
- On the login screen, tap Forgot password.
- If your account has an email, tap With my email and enter the 6-digit code sent to you.
Rules & numbers
- An email code lasts 15 minutes.
- Changing your password logs you out on every other phone and limits how much money you can send for 24 hours. See I can't send money after changing my password.
- Resetting your password can’t open a locked or suspended account. See locked accounts or suspended accounts.
Tips
- If you’re signing in inside X, Instagram, Facebook, TikTok or Snapchat, open lagoslife.app in Safari or Chrome instead. Those browsers may forget your login when you switch apps.
- Never share your password or ticket code, and never send money to someone asking for them.